Frequently Asked Questions
Everything you need to know before your pup joins the pack!
Have a question? We're happy to help.
Getting started
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Getting your pup started at High Rovers is easy!
Register online: Complete your pup’s registration through our Gingr portal. If you have trouble with the registration process, give us a call at 207-539-5757 and we’ll be happy to walk you through it.
Book your free Meet & Greet: Once you’ve completed registration, be sure to schedule a 30-minute Meet & Greet appointment. Appointments are preferred so we can give you and your pup our full attention. Meet & Greets are available Monday through Friday, between 8 AM and 6 PM.
Come meet the pack: We’ll get to know you and your pup, give you a tour of our facility, and introduce your dog to a few of our confident, friendly dogs.
After your Meet & Greet, your pup’s first full day of daycare is free, including a complimentary first-day report card!
Need help getting started? Call us at 207-539-5757 — we’re happy to help!
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We’ll start by getting to know you and your pup, answer your questions, and give you a tour of our facility. Then, we’ll introduce your dog to a few of our confident, friendly dogs. If you haven’t completed your online registration, we’ll help you get set up in Gingr.
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Yes! Meet & Greets are completely free and typically take about 30 minutes. Walk-ins are welcome Monday through Friday between 8 AM and 6 PM, but appointments are preferred.
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Yes! After their Meet & Greet, your pup’s first full day of daycare is free. They’ll also receive a complimentary first-day report card with highlights from their visit.
Vaccines and requirements
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All dogs must have current Rabies, DHPP/DAPP, and Bordetella (kennel cough) vaccinations. Please bring vaccination records to your Meet & Greet or email them to info@highrovers.com. Records must be received before your dog’s first full daycare day.
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Dogs are expected to be spayed or neutered by 12 months of age. Exceptions for younger puppies may be considered individually. Female dogs cannot attend daycare while in heat.
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Yes! Since daycare involves group play, dogs need to be comfortable interacting with other dogs. During the Meet & Greet, we’ll observe how your pup responds to our friendly, confident dogs to help determine whether they’re a good fit for group daycare. Every dog has a different personality, and our goal is to make sure the environment is a positive experience for everyone in the pack.
Hours and daily routine
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We’re open Monday through Friday, 6:30 AM–6:30 PM.
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Absolutely! We offer flexible drop-off and pick-up times within our regular operating hours, so you can work daycare around your schedule.
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Yes! Our dogs are supervised throughout their time with us. Our team is trained in dog body language, group management, CPR, and first aid.
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We incorporate basic manners into everyday activities, encouraging positive behaviors and good habits alongside playtime. While daycare isn’t a formal training program, we love making everyday moments count!
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After a day of fun, we give our daycare dogs a quick wipe-down before they head home to help clean them up after their adventures.
Pricing and add-ons
Ready to Join the Pack?
Your pup’s next adventure starts here! Register online and schedule a free Meet & Greet to get started.
Still have questions? Call 207-539-5757 or email info@highrovers.com.
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Our single-day rate is $29. We also offer a Weekly Pass for $125 and a Monthly Weekday Package for $420. A $3-per-day discount is available for a second dog.
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Yes! Nail trims are available for $15, and you can add a Daily Report Card for $3. Report cards include 10+ photos and videos, highlights from your pup’s day, and their Friends of the Day.